Effective Date: July 15, 2025

 

Welcome to lockbustersgame.com and Lockbusters™ experiences (“Website” and “Services”). By using our Website or booking with us, you agree to these Terms. If you do not agree, please do not use our Website or Services.

1. Eligibility & Age Limits

  • You must be at least 13 years old to use our Services.
  • Children under 18 must be accompanied by a parent or legal guardian.
  • Participants must be physically and mentally able to complete the escape room experience safely.

2. Accessibility

Lockbusters™ is committed to providing an inclusive experience for all guests. Our venue is designed to meet applicable standards under the Americans with Disabilities Act (ADA). If you have specific accessibility needs, please contact us prior to your visit so we can accommodate you to the best of our ability.

3. Health & Safety

You agree to:

  • Follow all instructions from Lockbusters™ staff and wear appropriate attire.
  • Inform us of any medical conditions or disabilities prior to your visit that could impact your participation.
  • Lockbusters™ reserves the right to refuse participation if, in our judgment, it may jeopardize health or safety.

4. Bookings, Payments, Cancellations & No‑Show Policy

  • Bookings are made via Bookeo and payments are processed by Square.
  • Cancellations:
    • Full refunds if canceled 48 hours before your scheduled game.
    • Full refunds for party/event bookings if canceled at least 48 hours prior.
  • Rescheduling:
    • Free rescheduling allowed up to 4 hours before your game, subject to availability.
  • No‑shows / Late arrivals:
    • If you arrive late, your session may be shortened and no refunds will be issued for missed time.

5. Cancellation by Us

Lockbusters™ may cancel or modify your booking due to unforeseen circumstances (e.g., weather, safety, staff availability). In such cases, you can choose to reschedule or receive a full refund.

6. Liability Waiver & Assumption of Risk

  • Assumption of Risk: Escape rooms involve physical and mental challenges that may pose risks, including minor physical exertion or stress.
  • By participating, you voluntarily assume all risks, including injury or damage.
  • Waiver: You waive and release Lockbusters™, its staff, and affiliates from liability for any injuries, damages, or losses that may occur during participation, regardless of cause.
  • Lockbusters™ is not responsible for lost or damaged personal belongings.

7. Code of Conduct

You agree to:

  • Follow all staff instructions and safety guidelines.
  • Treat our staff, property, and other guests respectfully.
  • Not remove, damage, or misuse props, equipment, or decor.

8. Intellectual Property

All content on this Website, including text, images, logos, and game designs, is owned by Lockbusters™ and protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or exploit any content without our prior written permission.

9. User Content

If you submit reviews, testimonials, or other content (including on social media), you grant Lockbusters™ a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display such content for marketing or promotional purposes.

10. Disclaimer of Warranties

The Website and Services are provided “as is” and “as available.” Lockbusters™ makes no warranties, express or implied, regarding the Website or Services, including their availability, accuracy, or fitness for a particular purpose.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Lockbusters™ is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or Services.
  • Our total liability is limited to the amount you paid for the booking or services.

12. Indemnification

You agree to indemnify and hold harmless Lockbusters™, its affiliates, staff, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the Website or participation in our Services.

13. Assignment

Lockbusters™ may assign its rights and obligations under these Terms to a third party at any time without notice. You may not assign your rights or obligations without our prior written consent.

14. Links to Third-Party Websites

Our Website may contain links to third-party sites, such as Bookeo and Square. We are not responsible for the content, terms, or privacy practices of these sites and encourage you to review their policies.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida. Any disputes shall be subject to the exclusive jurisdiction of the courts in Orange County, Florida.

16. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Website or Services after such updates constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

Address: Lockbusters™

8330 International Dr., Orlando, FL 32819, USA

Phone: (407) 930-0822

Email: info@lockbustersgame.com