At Lockbusters Escape Game, one of the top-rated escape rooms in Orlando, we recently hit a milestone we’re incredibly proud of: 8,000+ Google reviews.
That number didn’t happen overnight. It’s the result of thousands of groups—families, friends, and corporate teams—walking through our doors and leaving with something memorable.
But here’s the truth… It’s not about being perfect every single time. It’s about what you do when you’re not.
A Real Story: From 1 Star to 5 Stars
We had a guest visit us on a very busy day. Everything was running at full speed, games were full, and the energy was high. The group had a great time—but one important thing got missed.
Our team forgot to take their group photo.
If you’ve done an escape room before, you know—that photo is part of the experience. It’s the memory you take home. And we missed it. The guest left a 1-star review.
And honestly… that one was on us.
So we did what we always do. We reached out the same day—because delivering a great escape room experience matters to us. We spoke with her directly, understood exactly what went wrong, and took full responsibility—no excuses. Then we invited her back for another experience so we could make it right.
And we did. She came back, had the experience she originally expected, and updated her review from 1 star to 5 stars.
We Don’t Hide Problems — We Fix Them
Things can go wrong in any business. What defines you is how you respond. At Lockbusters Escape Game:
- If something gets missed, we own it.
- If a guest isn’t happy, we listen.
- If we make a mistake, we fix it.
Simple as that. Because at the end of the day, every guest trusted us with their time—and we take that seriously.
Behind Every 5-Star Review Is a Team Effort
Reaching 8,000+ reviews isn’t about one moment. It’s about consistency.
It’s our game masters setting the tone the second guests walk in. It’s the energy in the rooms when a team solves a puzzle. It’s the cheering, the celebrations, the “we actually did it!” moments. And yes—it’s also how we handle the tough situations. Every single shift. Every single group.
Why Guests Choose Lockbusters
If you’re searching for the best escape room in Orlando, here’s what sets us apart:
- 🔒 Private escape room experiences: Your group, your game.
- 🎬 Immersive escape rooms: Not your typical experience.
- 👨👩👧👦 Perfect for team building in Orlando, birthdays, and group events.
- ⭐ Backed by 8,000+ real guest reviews.
We’re not just running games. We’re creating experiences people talk about after they leave.
What 8,000 Reviews Really Means
It means thousands of moments done right. And a few that weren’t—but were turned into something better. Because if something goes wrong, we don’t ignore it. We fix it.
That’s how you build trust. That’s how you build a reputation. And that’s how you earn 8,000+ reviews.
Come Experience It for Yourself
Located in the heart of International Drive, we’re one of the most popular things to do in Orlando for groups looking for something unique.
If you’ve already visited Lockbusters Escape Game, you know what we’re about. If not—we’d love to show you. You can book your escape room experience here and see what 8,000+ reviews really feels like.
